No! Feel free to pop into any of the stores any time during open hours. It can be faster to avoid lunch times on the weekends, as this is the busiest time of the week.
Faq's
Do I need to book to drop off or come in at a certain time?
What brands do you take?
We don't like to be too prescriptive in terms of saying what we can't take based on label alone. Tatty's is looking for well constructed pieces that are built to last, and meet the demands of our customer base! This means fast fashion pieces may not be selected.
It's a good idea to have a look through our online store to see the types of items we accept and the prices put on them.
Is there a minimum or maximum to drop off?
No, there's no minimum or maximum to drop off, so feel free to bring in one special piece, or your wardrobe clear out!
Do you buy outright?
Tatty's is a consignment store, which means we do not purchase items outright. Rather, we sell your pieces on your behalf. Once the item sells you receive 45% of the selling price, exclusive of GST.
What type of ID do I need to bring?
We accept any valid photo identification, such as a driver's license, passport, or 18+ card.
Who determines your prices?
Our dedicated stock team prices your pieces! Our prices are the result of careful research and our industry experience, as well as Tatty's sales history. The prices reflect market value, demand and condition.
I've changed my mind, can I have my pieces back?
You're welcome to withdraw your pieces at any time during the consignment period. You'll just need to pop into the store the item has been selling in, locate the items and then have a team member reconcile your account. Please note that pieces cannot be picked up while they are in the processing queue.
Can someone collect on my behalf
You're welcome to send someone on your behalf to collect returns or expiring items - just let the team know the nominated person's name in advance and we can pop a note on your account. Please note we cannot pay out funds to anyone other than the account holder.
Do you wash or mend pieces?
We do not wash, dry-clean or mend pieces on your behalf. Please freshly wash or air out your pieces before bringing them in, so they’re ready for a new home.
How do I collect my payout?
You can collect your payout by bank transfer through your user portal, collect in store, or use it as a gift card towards a new Tatty's purchase!
What if I don't want my pieces to sell at a discounted price?
You're welcome to withdraw your pieces at any time during the consignment period. If you do not wish for your piece to sell at a discounted price, please take note of when they will be discounted and visit us before they drop in price.
If you are not sure what date your pieces will become discounted, we encourage you to get in touch.
If you are not sure what date your pieces will become discounted, we encourage you to get in touch.
I missed my expiry date, can I still collect my item?
The expiration date is the final date to collect any unsold items. Due to the volume of items we receive, we do need to keep on top of the expiring items once they have finished their run in store to ensure we can operate smoothly. Please remember to pop in to collect any items you are wishing to withdraw on, or before the listed expiration date.
I opted not to collect my returns, but now I want them back, can I still collect them
Unfortunately if you opted "No" to collecting your returns any items not accepted into stock will have been sorted for disposal at the point of processing, meaning we are unable to retrieve them. If in doubt opt "Yes" to collecting your returns.
I missed my returns collection date, can I still come in to collect?
Unfortunately due to our limited storage space and number of consignor's who sell with us we need to adhere to the 7 day holding period for returns.
How to Consign Guide
- Kia ora
- 1. prepare
- 2. terms
- 3. visit
- 5. consign
- 5. collect
First time selling with us? Learn how to get your items ready to drop off. Please note, we are currently accepting Summer items.
Ensure your pieces are freshly washed and ready for a new home.
Pieces are more likely to be selected (and sell!) if they’re clean and in good condition. Remember to check the pockets and inside of bags.
Please do not consign items being sold elsewhere.
To sell with us you will need
• A valid photo ID
• An email address
• To be 16+ years of age
Make sure you allow enough time for your visit, we recommend at around 15 minutes for your first visit.
There's no minimum number of garments to consign, so you're welcome to bring in just one special piece, or a full wardrobe clear out!
You can create your user account below, or we can set it up with you in store.
Please read through our Terms & Conditions so you are aware of how we operate.
Our Retail Team is happy to answer any questions you have and a copy is available to view in-store.
Bring your pieces into any of our stores. You can visit us any day of the week during opening hours. If it's your first time selling the team will go over the terms and conditions and process with you. You'll be asked to fill in a stock arrival form and choose whether you're wanting to collect any items we don't accept for resale, or whether you're happy for them to be passed on.
We recommend new consignors select 'Yes' to collect their items so you can get a better idea of what we will and won't take.
Tatty's Ponsonby
161 Ponsonby Road
Tatty's High Street
41 High Street
Little Tatty's
78 Ponsonby Road
Your items will then be sent to our stock warehouse where our dedicated team will sort what we will and won't take and price the items. You'll then be emailed a list of the items accepted for sale, which you'll also be able to view on the Products tab of your user portal. Due to the volume we receive we do not itemise the garments we have not selected.
If you opted to collect your returns (items not selected for resale) they'll be sent back to the store that you dropped off at, and held for 7 days for you to collect. If you opted not to collect them then there's nothing to do just yet!
Once we've processed your items, the 6 week consignment period will begin
• 3 weeks at full price.
• When entering their 4th week in stock the unsold items will be reduced by 50%.
You'll receive 45% of the selling price (ex GST) once sold.
• 3 weeks at full price.
• When entering their 4th week in stock the unsold items will be reduced by 50%.
You'll receive 45% of the selling price (ex GST) once sold.
All consigned products will have their expiration date displayed on their listing. If you're wanting to collect any unsold items you just need to pop into the stores they have been selling in, on, or before this expiration date. Remember this is the final date to collect them!
Collect your payment or use it to buy something special.
You can collect the owing funds any time within 2 years of the date of sale, either in store (through cash or refund card) or directly to your bank account via your user portal.
Don't forget to have a browse online or when you visit. You can use your credit to make a purchase!
Low on time?
Try Quick Consignments
- Kia ora
- step 1
- step 2
- step 3
- step 4
- step 5
- step 6
Want to drop off and go? Follow these steps, pop into one of our stores and our team will do the rest!
Ensure your profile and identification details are up to date and correct. If you haven’t got an account yet, you can create an account here!
Get your clothing ready into contained bags - we have no minimum or maximum clothing requirements, just ensure that they are securely fastened.
Read through our terms and conditions. Feel free in get in touch if you have any questions.
Print off a stock arrival form for each bag and fill in the required information. If you do not have a printer, please write down the relevant information and attach it to your bags.
Choose whether you’d like to collect your returns (unaccepted items) or not. We generally suggest all new sign ups collect their returns, so you can get a better idea of what we are looking for!
Drop at any of our locations, 161 Ponsonby Road, 41 High Street or 78 Ponsonby Road. Done!